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FAKE WALLET RECOVERY

The app looked real.
Check what happened.

A misleading wallet app, phishing page or unexpected approval can leave you unsure where your assets went. We review the transfer records and surrounding digital evidence to help explain the activity.

Look beyond the balance.

WHAT THE RECORDS MAY SHOW

One wallet. Several possible explanations.

An imitation app

A familiar name or design can conceal a different publisher, website or destination address. Keep a record of the app and how you found it.

A phishing connection

Messages and lookalike websites may prompt a wallet connection or approval. The website details and transaction records help explain the sequence.

An unexplained transfer

A wallet balance can change for different reasons. Start by identifying the network and transaction rather than assuming every missing balance has the same cause.

PRESERVE THE CONTEXT

The details that help
connect the story.

Keep access credentials private.

Public transaction information can support an initial review. A seed phrase, private key, password or one-time code should never be sent through the enquiry form.

If you shared access credentials, contact the genuine wallet or exchange support through an independently checked official channel. Avoid following another link from the same unsolicited message.

CLARITY ABOUT THE RECORD

A review with a defined purpose.

Map the reported activity

Compare the timeline you provide with the public transfer records that can be located.

Explain the evidence gaps

Distinguish observed transfers from assumptions about ownership, control or the destination of funds.

Organise the findings

Bring relevant addresses, transaction references and supporting records into a clear account of the activity.

BEFORE YOU BEGIN

A few clear answers.

Not by itself. A screenshot is useful context, but a displayed balance should be compared with actual transaction and account records.

An investigation does not provide control of a wallet, reverse confirmed transfers or guarantee that access can be restored. Discuss any immediate account-security issue with the genuine provider.

No. Keep all seed phrases and private keys private. Use public addresses and transaction IDs when describing the activity.

CONFIDENTIAL CASE REVIEW

Start with the transaction details.

Tell us what happened, which platforms were involved, and which transaction records you have. Never include a seed phrase, private key or account password.

Investigation can help explain the available evidence. Recovery of funds is never guaranteed.

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