Terms of Service

Aurelian Trace (“we”, “us”, “our”) provides blockchain tracing and digital asset investigation services. By using this website or submitting a case form, you agree to these Terms of Service. If you do not agree, please do not use the website or our services. These terms were last updated on October 15, 2026.

Our services consist of reviewing information you provide, analysing blockchain and related digital evidence, tracing the movement of funds, and reporting our findings to you. We are not a law enforcement agency, a law firm, a bank, or a financial adviser. Nothing on this website or in our reports is legal, financial, tax, or investment advice, and you should consult a qualified professional for that.

We cannot guarantee that any funds will be found, frozen, or returned. Outcomes depend on many factors outside our control, including the actions of exchanges, law enforcement, and courts. Any timelines we give are estimates only.

Submitting the case form does not by itself create a client relationship. A formal engagement begins only when we confirm in writing that we have accepted your case and have agreed the scope of work with you. Any fees will be explained and agreed in writing before work begins, and we will never ask for payment before you have understood the scope and the terms.

You agree to give us information that is accurate and complete to the best of your knowledge, and to tell us promptly if anything changes. You confirm that you have the right to share the information you provide and that you are using our services for lawful purposes only. You must not use our services to harass, track, or harm another person, or to pursue claims you know to be false.

You must never send us your seed phrase, private keys, or passwords, and we will never ask for them. Be cautious of anyone who contacts you claiming to represent us and asks for these or for upfront payments. If you are unsure whether a message really came from us, contact us using the details on this website.

We treat the information you share as confidential and use it only as described in our Privacy Policy. We may disclose it where the law requires, where you have given consent, or where it is necessary to protect our legal rights.

All content on this website, including text, graphics, logos, and design, belongs to Aurelian Trace or its licensors and is protected by intellectual property laws. You may not copy, reproduce, or distribute it without our written permission. Reports we prepare for you are provided for your own use and for sharing with your legal advisers, financial institutions, and the authorities. You may not alter them or present them as something other than what they are.

This website may contain links to third-party websites or services. We do not control them and are not responsible for their content, accuracy, or practices.

The website and our services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including any warranty that the website will be uninterrupted or error-free, or that our findings will lead to any particular result.

To the fullest extent permitted by law, Aurelian Trace and its directors, employees, and contractors will not be liable for any indirect, incidental, special, or consequential loss, or for any loss of funds, profits, or opportunity, arising from your use of the website or our services. Where liability cannot be excluded, it is limited to the amount you paid us for the specific service in question. Nothing in these terms limits liability that cannot lawfully be limited, including liability for fraud or for death or personal injury caused by negligence.

You agree to indemnify and hold us harmless from claims, losses, and expenses arising from your breach of these terms or from information you provided that you knew to be false or had no right to share.

We may decline or stop work on a case if we believe the information provided is inaccurate, the request is unlawful, or we cannot reasonably continue. You may end an engagement at any time by telling us in writing, and any agreed fees for work already carried out will remain payable.

These terms are governed by the laws of [Jurisdiction], and any dispute will be handled by the courts of [Jurisdiction], unless the law of your country gives you mandatory rights to a different forum.

We may update these terms from time to time. The updated version will be posted on this page with a new date, and continued use of the website after that means you accept the changes.

When you submit our confidential case form or contact us, we may collect your name, email address, phone or WhatsApp number, country, the type of fraud and approximate amount lost, your description of what happened (including any wallet addresses or transaction IDs you choose to share), and your preferred way of being contacted. This website does not accept document uploads or online payments.

When you visit the site, we may also collect technical information such as your IP address, browser type, device type, and the pages you view, using cookies and similar technologies.

We use your information to review your case and respond to your enquiry, to contact you by your preferred method, to operate, secure, and improve this website, and to comply with legal obligations.

We do not sell your personal information. We may share it with service providers who help us run the website and our communications, such as hosting and email providers, with professional advisers such as lawyers or accountants where needed, and with law enforcement, regulators, or other authorities where required by law or where you have given consent.

We keep your information only for as long as needed for the purposes above, or as required by law. When it is no longer needed, we delete it or anonymise it.

We take reasonable technical and organisational steps to protect your information from loss, misuse, and unauthorised access. No online system is completely secure, so we cannot guarantee absolute security. We will never ask for your seed phrase, private keys, or passwords. If anyone claiming to represent us asks for them, do not share them and contact us immediately.

Depending on where you live, you may have the right to access the personal information we hold about you, correct or delete it, object to or restrict how we use it, and withdraw your consent at any time. To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on a request.

We use cookies to make the website work and to understand how it is used. You can control or delete cookies through your browser settings. Disabling some cookies may affect how parts of the site work.

Because we work with clients worldwide, your information may be processed in countries other than your own. Where this happens, we take reasonable steps to protect it in line with this policy.

This website is not intended for anyone under 18, and we do not knowingly collect information from children. If you believe a child has given us information, please contact us and we will delete it.

We may update this policy from time to time. The “Last updated” date on this page shows when it was last changed, and we encourage you to review it periodically.