Privacy Policy
Aurelian Trace (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect through this website, how we use it, who we share it with, and the choices you have. By using this website or submitting a case form, you agree to the practices described here.
When you submit our confidential case form or contact us, we may collect your name, email address, phone or WhatsApp number, country, the type of fraud and approximate amount lost, your description of what happened (including any wallet addresses or transaction IDs you choose to share), and your preferred way of being contacted. This website does not accept document uploads or online payments.
When you visit the site, we may also collect technical information such as your IP address, browser type, device type, and the pages you view, using cookies and similar technologies.
We use your information to review your case and respond to your enquiry, to contact you by your preferred method, to operate, secure, and improve this website, and to comply with legal obligations.
We do not sell your personal information. We may share it with service providers who help us run the website and our communications, such as hosting and email providers, with professional advisers such as lawyers or accountants where needed, and with law enforcement, regulators, or other authorities where required by law or where you have given consent.
We keep your information only for as long as needed for the purposes above, or as required by law. When it is no longer needed, we delete it or anonymise it.
We take reasonable technical and organisational steps to protect your information from loss, misuse, and unauthorised access. No online system is completely secure, so we cannot guarantee absolute security. We will never ask for your seed phrase, private keys, or passwords. If anyone claiming to represent us asks for them, do not share them and contact us immediately.
Depending on where you live, you may have the right to access the personal information we hold about you, correct or delete it, object to or restrict how we use it, and withdraw your consent at any time. To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on a request.
We use cookies to make the website work and to understand how it is used. You can control or delete cookies through your browser settings. Disabling some cookies may affect how parts of the site work.
Because we work with clients worldwide, your information may be processed in countries other than your own. Where this happens, we take reasonable steps to protect it in line with this policy.
This website is not intended for anyone under 18, and we do not knowingly collect information from children. If you believe a child has given us information, please contact us and we will delete it.
We may update this policy from time to time. The “Last updated” date on this page shows when it was last changed, and we encourage you to review it periodically.